Motadata ServiceOps
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(0명)
분류 | 생산성 |
---|---|
버전 | 8.5.3 |
연령 | 3세 이상 |
업데이트 | 2021. 7. 27. |
금주 다운수 | 0 |
누적 다운수 | 2 |
개발사 | MINDARRAY SYSTEMS PRIVATE LIMITED |
다운로드 | |
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상세정보
Motadata ITSM is a refreshingly new ITIL compliant IT Helpdesk solution that redefines the meaning of IT Service Management No longer delivering IT services has to be cumbersome and challenging Untangle your existing service delivery problems with our intelligent automation social media like collaboration and our relationship mapper helps in root cause analysis With easy integration and deployment your IT Technicians could be using Motadata ITSM in no time
We have designed our Motadata ITSM app keeping the needs of an average Technician in mind Rather than focusing on a host of capabilities creating difficulty and confusion we have given features that are actually used by a Technician With our industry first Contextual Search a Technician can be effective no matter where they are
Some of the key Features of the Motadata ITSM mobile app
Incident Management
Create and assign Incidents on the go
Keywordbased search and predefined filters to find what is needed
Attach files and photos either from gallery or smartphone camera to an Incident ticket
Modify the details of existing tickets
Resolve and close tickets from your mobile
Set priority of a ticket High to Low
Send messages to the requester of a ticket on the go
Assign a ticket to another Technician
Mark an inappropriate Incident ticket as Spam
View the Audit Trail of a ticket and see what work has been done so far
Asset Management
Create new Assets and modify existing Asset details
Search for an Asset using barcode scan
Using barcode scanning field operatives make status updates to large numbers of assets in realtime with accuracy
Easily update asset location asset status and preventive maintenance
Provide better visibility into asset status asset location and preventative maintenance
Knowledge
Search Knowledge Articles and FAQs
Browse and read relevant Knowledge Articles/FAQs from your mobile
View Knowledge Folders
My Approval
Find and view Approvals assigned Approval and respond to them
Notifications
Instant push notification to notify a ticket has been assigned to the Technician
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